Refunds, Return & Cancellation Policy




Last updated November 25, 2021


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.



To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Mascot Pet Lifestyle Attn: Returns


Ferreira Garden, Gogol

 Margao, Goa 403601 India


Or for the local community in Goa, walk-in returns or exchange are appreciated.



After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow us at least fifteen (15) days from the receipt of your item to process your return or exchange.




The following items cannot be returned or exchanged:


  • Food items once opened cannot be


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


Please Note


  • Only products such as food/medications if expired or products that are damaged/or found with manufacturing defect are eligible for



If you have any questions concerning our return policy, please contact us at: 7507647687

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